Leadership
GCC & Global Operations
Built offshore-onshore delivery models, governance frameworks, control towers, and enterprise operating structures for large-scale organizations.
Technology Executive
SRE, GCC, AI Reliability & Platform Transformation Leader
I help organizations build resilient engineering operations, scale global capability centers, and drive AI-powered reliability at enterprise scale. With 20+ years of experience across Fortune 500, fintech, and insurtech environments, I lead transformation programs that improve uptime, reduce operational friction, and unlock measurable business outcomes.
Impact at a glance
20+
years in technology leadership
150+
engineers scaled into GCC operations
99.99%
uptime delivered in critical environments
200+
engineers led across shared services and product teams
$10M+
P&L portfolio managed
₹6Cr+
annual cloud & infra optimization
Core expertise
Reliability
AI SRE & Platform Engineering
Designed self-healing SRE agents, AI-led RCA, release automation, and intelligent platform operations to reduce risk and improve resilience.
Transformation
Cloud, DevOps & Infrastructure
Led cloud modernization, infra optimization, ArgoCD adoption, cluster migrations, and operating model redesign for scale and efficiency.
Career highlights
- Ameriprise Financial: Created a new GCC from inception and scaled it to 150+ engineers with enterprise governance and ITIL-led operations.
- Razorpay: Built the Technology Command Center, reduced MTTA and MTTR, improved uptime from 97% to 99.97%, and enabled faster recovery.
- GoDigit: Delivered AI-driven SRE, reduced manual errors to zero, saved ₹6+ Crores annually, and improved productivity by 50%.
- Customer Engineering: Increased enterprise GMV by 200% through strategic support design, executive engagement, and white-glove execution.
“I transform technology operations from reactive firefighting into resilient, measurable business capability — combining governance, automation, AI, and leadership at scale.”
Featured case studies
GCC Build-out
Designed and scaled a technology GCC for Ameriprise Financial, including operating model, governance, service delivery, and talent architecture.
AI Reliability Engineering
Created self-healing SRE workflows, AI-driven RCA, and automated release validation to reduce downtime and improve engineering effectiveness.
Infrastructure Optimization
Reorganized infrastructure teams, optimized cloud operations, and cut cost without compromising reliability or customer experience.
Leadership profile
Strategic leadership
- Technology roadmap alignment with business growth and profitability
- OKR design for engineering, infrastructure, product support, and data
- Executive communication and governance across global teams
Operational excellence
- Service management, incident lifecycle ownership, and release governance
- Cross-functional product, support, and engineering alignment
- Team building, mentoring, and leadership development frameworks
Academic credentials
- IIM Kozhikode: PG in Strategic Management, topped in Capstone and Assessment
- IIM Ranchi: Ph.D. candidate in Organizational Behaviour & HRM
- PTU, Jalandhar: B-Tech in Electronics & Communication, Gold Medallist
Recognition
Best Technology Implementation of the Year, Best CX Leader of the Year, and speaker across industry conferences and webinars on SRE, AI, and customer engineering.